Cancellation Policy for Courses
Fees will be collected at the time of registration. Should it be necessary to cancel your attendance please contact ECABC at any time up to 4 weeks prior to the course start date for a full refund. A cancellation from 2 weeks to 4 weeks will result in a 50% refund. There will be no refund for cancellations less than 10 business days prior to the scheduled start date. Participant substitutions may be made up to 2 days before the course start date, at no additional fee.
All items are processed in Canadian Dollars.
Purchase Terms and Conditions
SHIPPING: If ECABC (we) has your product(s) in stock, we will normally ship within 3 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will confirm by phone or email your item is back in stock and is being shipped. How soon you receive the product(s) depends on the shipping method you have chosen.
The total price of your order will be charged to your credit card at time of order through the ECABC website. If you wish to cancel an order, you may request a cancellation by contacting our main office at:
201-3989 Henning Drive
Burnaby BC V5C 6N5
However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. Please see our Returns and Exchanges policy. We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
Return and Exchange Policy
All sales are final and nonrefundable.
In the case of a damaged or defective item the office must be notified prior to the return in order for a refund to be processed. If you received the wrong item please call the office for confirmation of refund prior to return or a refund may not be granted. All refunds are to be submitted within 30 days and subject to an inspection for signs of wear.