Please note that this is a 8-hour course that takes place over 2 days. The sessions will run on Feb 23 & 24. All sessions run from 8:30-12:30pm each day. There is no opportunity to re-schedule or request for a partial refund if a student cannot attend all sessions. All sessions must be attended to receive a course certificate.

Course Description:

As constructors work with clients, subcontractors, and consultants on projects, conflicts arise and relationships may get strained.

The negotiation and conflict management online course will improve your skills in communication and negotiation on construction projects. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively. This one-day workshop cover how to:

• Provide more effective customer service
• Understand the basic elements of communication and demonstrate effective communication skills with clients/constructors.
• Understand motivation theory and apply motivational techniques to win trust and engage clients/individuals/teams you work with.
• Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
• Understand the basics of negotiating, de-escalating conflict and setting the ground work for effective negotiation.
• Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
• Get to a “yes” and close a negotiation well.
• Build long term relationships of trust amongst all construction stakeholders.

Who should attend?

The course is designed for construction owners, project managers, estimators, supervisors and those involved in construction disputes.

Workshop date & time:

• Thursday, February 23^rd, 2023 @ 8:30am – 12:30pm PT
• Friday, February 24^th, 2023 @ 8:30am – 12:30pm PT

Location:

• Online

Credit: With the completion of the workshop, you will receive 1 credit towards your Gold Seal Certification.

Instructor:

Tim Williams, MBA, B.Econ., CPA, GSC, is the President of BGC Partners Inc. BGC Partners provides training services tailor made for the construction industry. Tim has worked with numerous construction companies for over twenty years. He is a Gold Seal Certified project manager. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.

Cancellation

Fees will be collected at the time of registration. Should it be necessary to cancel your attendance please contact ECABC at any time up to 4 weeks prior to the course start date for a full refund. A cancellation from 2 weeks to 4 weeks will result in a 50% refund. There will be no refund for cancellations less than 10 business days prior to the scheduled start date. Participant substitutions may be made up to 2 days before the course start date, at no additional fee.

If the course needs to be to be postponed or cancelled due to insufficient enrollment, ECABC will refund the registration fee or, if possible, the attendee may choose to move to an identical session in the future.