Communication, Negotiation & Conflict Resolution

The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

Course access is not immediate. Please plan for up to 1-2 business days before you gain course access.

Objectives

Upon completing this course, you will:

• Overcome communication barriers
• Communicate clearly using a variety of methods
• Apply communication skills to lead a meeting
• Define a conflict
• Identify the stages of conflict
• Apply assertiveness techniques to help people understand your point
• Work with difficult behaviours more effectively
• Describe the criteria for an effective negotiator
• Describe how power can be used or abused in negotiation
• Identify when to close negotiations

Audience

This course is intended for anyone in the construction and maintenance industry who must interact effectively and professionally with employees, subcontractors, owners, clients, engineers and employers.

Course Length

The course duration is approximately four (4) hours of self-paced instruction. It is available in English and French.

Course Access

• Course access is not immediate. Please plan for up to 1-2 business days before you gain course access.
• You will receive an email from our ECABC Education Coordinator within 1-2 business days with login information and instructions on how to access your course.
• If you have purchased your course on a weekend or holiday, we will email you your access information within 1-2 business days of the next regular business day.

System Requirements

This courses will not work using the Internet Explorer browser.

Please use Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.
Not sure what browser you are using? Click here to find out.

Course Credit Information

Gold Seal Credits

2 Credits

BC Housing Continuing Professional Development

8 Group B Points

Course Certificates

Printable, digital certificate will be accessible online on successful course completion. Successful course completion is subject to a final test with a minimum passing grade of 100%.

This course is delivered through BuildForce Canada’s E-Learning Centre. BuildForce Canada is a national organization committed to the development of a highly skilled construction workforce. You can learn more about BuildForce Canada online at www.buildforce.ca.

Cancellation Policy for Online Courses

Fees will be collected at the time of registration. No refunds or cancellations are permitted once payment has been made, or an order has been placed for an online course.